Online training for your team
Online training isn’t anything new, but given additional safety precautions will be in place for some time following the pandemic, could this be the future of barista training? Whether it be delivered by Microsoft Teams, Zoom or any other online platform, these courses need to be highly reputable, interactive and simple to use. Baristas must also have easy online access to training kits, further reading and resources. Things to consider when operating an online course:
- Is it certified?
- It is easily accessible to the user?
- Will the barista get a certificate on completion?
Ultimately, you want every customer to walk away with the best quality service and product every time. This starts with your barista and training programme.