Invest in your Team
What makes or breaks any hospitality business is the quality of your team and the product that they deliver for your guests. It’s not your fit-out - Sure, an amazing design and a beautiful view go a long way to complement your business, and it may even be what has drawn your guests to your venue in the first place. However, if the service and the quality of your food and drinks are not equally impressive, it’s all for naught.
Your guests will enjoy a great location, a beautiful view and a well-designed and comfortable venue, but in the end it’s the service and the product itself that determine whether they had an awesome time, and whether they will return again, recommend your venue to friends and leave a positive review online for your business.