Order support

Add your phone number to your account to receive a text when your order has been despatched, and select delivery options. Visit my account

You can track the status of your order on the 'My orders' page of your account.

Once the item is dispatched, click on "Track delivery" to see our courier's tracking updates.

If tracking is not available yet, we may be taking a little longer to dispatch your item than usual. If your item still hasn't been dispatched after 7 working days, please send us a message and we'll do our best to help you.

Our orders are delivered by Parcelforce or Royal Mail, between Monday and  Friday, 8:00 am to 6:00 pm. 

As you are a business customer, we can only hold a business address against your account. However you can redirect your order to an alternative address or choose to have it left in a safe place using the Royal Mail app or website.

If we have your mobile number, Royal Mail will text you a tracking link once your order has been dispatched.

If you don't receive a text, you can find your tracking link in My Orders and manage your parcel delivery from there.

If your order hasn't been packed for delivery, we might be able to cancel it. Send us a message to let us know and we'll do our best to help you. 

Since all of our kits are free, you don't need to return anything to us and can dispose of any items as you wish.

Exchanging an item may be possible if the alternative is still in stock. Or, if your item didn't reach you in the condition you'd expect - just send us a message and we'll help you out.

If we've sent you something extra by mistake - consider it a freebie! We don't need it back. If you were expecting something else however, send us a message and let us know what's missing.

• Registration Reward - You can claim 1 registration reward.
• POS Kits - You can claim 2 POS kits every 30 days (1 of each)
• Product Trials - You can claim product trials as and when they become available. Make sure you're opted in to be the first to know. 

We have a limited number of free items, therefore our allocation rules are in place to ensure nobody takes advantage of the free items and every outlet has the opportunity to claim. (Subject to change)