You can track the status of your order on the 'My orders' page of your account.
If your Britvic equipment isn't working like you'd expect, there are some simple checks you can do to get you pouring again quickly:
If your order hasn't been packed for delivery, we might still be able to make changes to things like name and address. Send us a message and we'll do what we can to help.
First check your email junk mail folder, sometimes the confirmation email will end up there. If you still can't find it, send us a message and we'll try and help you out.